Test
You can preview and test your bot by clicking on the Test
button in the editor and change the runtime to WhatsApp
.
Troubleshooting
I receive the preview initial message but then the bot doesn't respond
I receive the preview initial message but then the bot doesn't respond
This can be due to a mismatch between the WhatsApp number displayed in your WhatsApp application profile settings and the number you have typed in Typebot.
For example, some Brazilians have 2 numbers, 1 with 8 digits, the other with 9 digits. In Typebot, you need to type the number that is displayed in your WhatsApp application profile settings to make sure the bot works properly.
I don't receive the preview initial message
I don't receive the preview initial message
If you don’t receive the preview initial message, it means that the phone number you are using is not valid or not accepted by WhatsApp.
- Make sure you can actually send a message to Typebot’s business phone number (+33 7 56 95 36 64).
- Make sure that you have accepted WhatsApp’s latest Terms of Service.
- Make sure you have the latest version of WhatsApp installed on your phone.
- Make sure to type the number that is displayed in your WhatsApp application profile settings to make sure you receive the preview initial message.
Limitations
WhatsApp environment have some limitations that you need to keep in mind when building the bot:
-
GIF and SVG image files are not supported. They won’t be displayed.
-
Only .mp4 videos are supported (See Supported Media Types for more info).
-
WhatsApp only allows to display 3 buttons at a time. So we work around that by adding ”…” messages to display more buttons.
-
Cards input block can only display 3 buttons per card at a time.
-
Buttons content can’t be longer than 20 characters. If the content is longer, it will be truncated.
-
Incompatible blocks, if present, they will be skipped:
- Payment input block
- Chatwoot block
- Script or Set Variable block with
Execute on client
option enabled - Google Analytics block
- Meta Pixel blocks
- Cal.com block
Contact information
You can automatically assign contact name and phone number to a variable in your bot using a Set variable block with the dedicated system values:
Deploy on your phone number
Head over to the Share tab of your bot and click on the WhatsApp button to get the integration instructions of your bot.
Configuration
You can customize how your bot behaves on WhatsApp in the Configure integration
section
Session expiration timeout: A number from 0 to 48 which is the number of hours after which the session will expire. If the user doesn’t interact with the bot for more than the timeout, the session will expire and if user sends a new message, it will start a new chat. The default is 4 hours.
Start bot condition: A condition that will be evaluated when a user starts a conversation with your bot. If the condition is not met, the bot will not be triggered.
Collect position
You can ask for the user’s location with a basic Text input block. It will be saved as a variable with the latitude and longitude with the following format: <LAT>, <LONG>
.
FAQ
How many WhatsApp numbers can I use?
How many WhatsApp numbers can I use?
You can integrate as many numbers as you’d like. Keep in mind that Typebot does not provide those numbers. We work as a “Bring your own Meta application” and we give you clear instructions on how to set up your Meta app.
Can I link multiple bots to the same WhatsApp number?
Can I link multiple bots to the same WhatsApp number?
Yes, you can. You will have to add a “Start bot condition” to each of your bots to make sure that the right bot is triggered when a user starts a conversation.
Does the integration with WhatsApp requires any paid API?
Does the integration with WhatsApp requires any paid API?
You integrate your typebots with your own WhatsApp Business Platform which is the official service from Meta. At the moment, the first 1,000 Service conversations each month are free. For more information, refer to
their documentation
My WhatsApp integration is not working
My WhatsApp integration is not working
It can happen that you configured your WhatsApp number, you send the first message to try it out but it never replies back.
To troubleshoot this we suggest you to:
- Make sure the bot works fine in Test mode
- Delete the number and configure it again while making sure you read all the instructions thoroughly
- Make sure you don’t have any Start conditions or that your first message is matching the condition
- If it really does not work, contact support at [email protected]